How to fix Samsung Galaxy S8 and S8+ speaker audio issues during video playback

Users claim that while watching video, the audio from its speaker cuts out for a few seconds.

Galaxy S8 audio cut off problem — Users experiencing audio cut off problem on Galaxy S8 Reuters/Kim Hong-Ji

After the red tint screen issue, Samsung Galaxy S8 and S8+ owners are now experiencing audio problems through the handset's internal speakers while watching video. Users have reported the issue on several forums, including a Samsung community website.

Users claim that while watching video, the audio cuts off for a few seconds.

"Every time I try to watch a video (YouTube, Twitter) the sounds cuts off 2 seconds in. It works with headphones. I have to restart my phone over and over. The phone is great but this is getting annoying," a user wrote on Samsung community site.

"Whatever I'm doing on my phone, either watching a video I recorded myself, YouTube, Snapchat or Instagram, the sound will play for a few seconds then totally cut off. Even when I close the app and re-open it the sound doesn't come back, I would have to restart my phone. I never have earbuds on and I had no notifications when the sound would cut off. Very frustrating knowing my phone is only 7 days old, I've never had a problem with my other Samsung phones and I got them all when they were just released," noted another user.

The audio seems to be working fine with Bluetooth or with a headset, but not with the built-in speakers. It is not known whether the audio problem is hardware or software related.

If you are also facing the same issues, here are a couple of fixes, shared by CNET, which you can try until Samsung releases an official fix.

As a fix, try to perform a factory reset. But before doing that make sure that you have backed up the data. For this, head over to Settings>> General management>> Reset>> Factory data reset. If you have a microSD card, it is advisable to remove it during the reset and reinstall it.