Moonpig deliveries
Customers complained as flowers arrived in poor condition Twitter

Greeting card website Moonpig.com has received a barrage of complaints after orders for Mothers' Day turned up broken, late or not at all. The company issued an apology to customers as people took to social media describing their Moonpig mishaps, with broken vases, dead plants and undelivered cards among the complaints.

One customer complained that their mother had a tree delivered to her instead of the basket of flowers that had been ordered, while others shared pictures of wilted bouquets that looked nothing like the flowers they had chosen.

Others complained that cards they had ordered hadn't arrived, leading their mothers to think they had been forgotten on Mothers' Day.

The company's Twitter team appeared to be working hard, replying to people who had posted complaints and pictures of damaged flowers, asking them to send reference numbers so they could rectify the problem.

It is not yet clear whether the company replaced broken or damaged flowers, although it said an issue with a supplier had led to the delivery delays.

In a statement, Moonpig said: "We can confirm that an issue with one of our suppliers has delayed the delivery of flowers to some of our customers this weekend. We know how important Mother's Day is and we have apologised to and compensated all customers who have experienced a delay.

"We've been working hard to put things right and by the end of Mother's Day almost all orders have been delivered. We hope our customers accept our sincere apologies."

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